Catherine’s business is seasonal and at peak times she needs the functionality of a call center so her employees can handle the increased call volume. Adding a call center option to her existing phone system was extremely expensive, but yet she believed she was loosing sales during those peak times. She had no way to measure the loss and couldn’t gather enough data to determine the potential return on investing in the call center option. In addition, adding the call center option required additional lines to be purchased – lines that would increase her monthly costs, but go unused during non-peak times. So she turned to NDYNAMICS for help…
- Catherine now has a new call center, and she only pays a small monthly fee that is a tiny fraction of what it would have cost to buy the option for her old phone system.
- Her monthly phone bill is no longer based on the number of phone lines she has, but based on the number of employees she has. This substantially reduces her monthly phone bill and she can still handle as many calls as she needs to.
- Catherine can now gauge her need for new staff and make informed decisions about when to increase or reduce staffing levels. This allows her to prevent lost sales caused by understaffing.
- The new call center allows her to handle a greater number of calls with fewer staff, while increasing customer satisfaction.
If you’re like Catherine and need an alternative to an expensive call center, NDYNAMICS can help you too. Click here to contact us and we’ll show you what we can do for your business.
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