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You Can’t Afford to Ignore a Ticked Off Customer

b2ap3_thumbnail_angry_customers_400.jpgHaving confidence in your ability to run your business is an important thing to have, but it doesn’t matter how much confidence you have if your customers beg to differ. After all, without them, your business wouldn’t be where it is today. This is why it’s important to listen to what your customers say, and if it’s not positive, you need to resolve the problem as quickly as possible.

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“It’s Dead Jim:” When to Walk Away from Your Failing Business

b2ap3_thumbnail_sow_the_seeds_of_business_400.jpgRunning a business can be an exhilarating experience, mainly due to the degree of risk that’s involved. When you’re the one calling the shots, your success is only limited by your ability to lead. Then there’s the chance that things won’t work out and you’ll fail miserably. When your business goes the way of the latter, how do you know when your your company is finished and it’s time to call it quits?

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Tip of the Week: Keep Your Employees By Keeping them Engaged

b2ap3_thumbnail_workers_engaged_400.jpgAs far as you’re concerned, managing a business is a highly engaging job. However, your staff might feel differently about their jobs. According to a recent study by Deloitte Global Human Capital Trends, only 13 percent of employees are legitimately engaged in their work. A disengaged worker is a serious problem for any workplace.

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How to Monitor Employee Communications Without Taking What’s Said Personally

b2ap3_thumbnail_boss_monitoring_400.jpgThere seems to be some confusion in the workplace regarding the privacy of digital communications made over a company network. Can an employer read an employee email or record a phone call without employee consent? Is instant messaging a safe place for employees to complain about their jobs? The answer to these questions may surprise workers and business owners alike.

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Do You Trust Your Employees Enough to Offer Unlimited Vacation Time?

b2ap3_thumbnail_unlimited_paid_time_off_400.jpgAs a business owner, you know how difficult establishing a paid time off policy is. Providing too little can make your business seem unfair, but giving away too much might make you feel like you’re losing money. Therefore, it might come as a shock to even suggest the idea of unlimited PTO. Some business owners, on the other hand, find it completely effective, and that it can even improve the quality of work.

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