What does your perfect help desk solution look like? Too many businesses look at it like the emergency option or the place to go when you need immediate support, but that’s a hard way to judge its value to your business. When it’s not used, it might seem like you’re paying a whole lot for nothing much, but you can change this perception by reimagining what the help desk does for your business.
Sometimes, it can seem that business technology is a bit like the weather—just wait five minutes, and it’ll change. However, for a small business, those changes can sometimes feel less like a refreshing breeze and more like a localized thunderstorm inside your server room. Of course, when you're busy running a business, you shouldn't have to be an amateur sleuth to figure out why your Wi-Fi is acting up.
Here are a few common technology oddities your team might encounter, along with how a proactive partner keeps the "glitches" at bay.
You might like to think your team keeps to your officially assigned technology, but is this actually the case for your business? The real world is often messier and less clear-cut, and you might have a team that has downloaded unapproved tools to their devices in an effort to make their workdays easier. You have a responsibility to manage this chaos—also known as shadow IT—before it becomes your company’s downfall.
Imagine finalizing a high-stakes client proposal, only to realize—seconds before the ink dries—that your AI assistant generously included a 50 percent discount on your most profitable service.
It sounds like a corporate fever dream, but in the world of unmanaged AI, it is a very real possibility. While artificial intelligence is a powerhouse for productivity, it is only an asset if there is a human at the wheel. Without a sanity check, AI can quickly transition from a helpful tool to a liability.
If you’ve ever looked at your phone—or your laptop, or whatever allegedly “smart” device you happened to be using—and wished that things were how they used to be, you certainly aren’t alone. You aren’t imagining things, either… this perception of the products and services we rely on getting worse over time is widespread enough to have its own term, which has expanded beyond its social media-specific origins to all technologies, regardless of whether it's hardware or software. This term was actually named to be 2023’s Word of the Year (per the American Dialect Society), beating “AI” in relevance.
That word? Enshittification, as coined by tech critic and author Cory Doctorow. Let’s explore the concept and what it inevitably leads to.
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